Terms & Conditions

These Terms & Conditions ("Terms") govern your use of 716 Lawn Care's website and all services performed by 716 Lawn Care LLC ("Contractor") for our customers ("Customer"). By accessing our website, requesting a quote, accepting an estimate or invoice, or hiring us for lawn care, landscaping, tree service, snow removal, or related outdoor services, you agree to comply with the following terms. These Terms apply to all services performed whether or not they are separately attached to a specific estimate, proposal, or invoice, and govern all work performed unless expressly modified in writing and signed by both parties.

1. Services Provided & Scope of Work

716 Lawn Care offers lawn mowing, landscaping, yard maintenance, trimming, mulching, seasonal clean-ups, tree services, snow removal, and related outdoor services.

• Service availability may vary based on location, weather, and scheduling.
• We perform only the services specifically described in the approved estimate or invoice, in a professional and workmanlike manner. We have no obligation to perform additional or modified work unless agreed to in writing.
• If a discrepancy exists between drawings, verbal discussions, or written descriptions, the written scope of work shall control.

2. Quotes & Pricing

• All quotes are based on the information provided by the customer.
• Pricing may change if the scope of work differs or additional labor/equipment is required.
• Estimates may include taxes, disposal fees, or material costs depending on the service.

3. Scheduling & Appointments

• Appointment times are approximate and may vary due to weather or job delays. Typical service start times are between 8:00 AM and 10:30 AM, Monday through Saturday; Sunday work may occur if required.
• Project completion dates and service times are not guaranteed and may be affected by weather, site conditions, material availability, equipment issues, or other factors beyond our reasonable control. We are not liable for delays caused by such circumstances.
• Customers must provide safe and unobstructed access to the service area.
• Missed appointments or inaccessible yards may result in a service charge.

4. Permits, Utilities & Property Markings

• The Customer is responsible for obtaining all required permits, approvals, and consents (governmental or private).
• The Customer must contact Call 811 and ensure all public utilities are marked prior to work.
• The Customer is responsible for identifying and marking all non-public utilities, including but not limited to irrigation lines, invisible fences, drainage systems, low-voltage wiring, septic systems, and underground structures.
• We are not responsible for damage to unmarked or improperly marked utilities or property boundaries.

5. Site Conditions & Customer Responsibilities

The Customer represents that the site is free of concealed or hazardous conditions unless disclosed in writing prior to work. If unforeseen conditions are discovered, we may suspend work, revise pricing, or modify the scope of work as necessary. The Customer shall provide reasonable access to the work area, including access to water and electricity when required. You agree to:

• Provide accurate service information
• Keep pets secured during service
• Remove obstacles from the work area
• Allow safe access for crew and equipment

6. Weather, Acts of God & Service Limitations

Service may be postponed or modified due to:

• Severe weather conditions
• Unsafe property environments
• Equipment failure
• Municipal or regulatory restrictions

We reserve the right to decline service if safety is compromised. We are not liable for damage or delays caused by acts of God, including but not limited to severe storms, floods, high winds, heavy snowfall, or other natural events beyond our control. Normal seasonal freezing and thawing are excluded from this clause.

7. Tree Services & Site Impact

• Tree removal and related services are performed under as-is site conditions.
• We are not liable for damage to lawns, landscaping, sidewalks, driveways, curbs, patios, concrete, asphalt, or underground surfaces on the Customer's property or neighboring properties granting access.
• We are not responsible for damage occurring during the removal or reinstallation of fences, gates, or similar structures required to complete the work.
• Stump grinding is not included unless specifically stated in writing.

8. Landscaping, Hardscaping & Planting

• Materials become the Customer's responsibility upon delivery. We are not responsible for theft, loss, or damage after delivery.
• Excess or unused materials remain the property of the Contractor.
• We do not guarantee plant survival, sod establishment, or landscape growth due to environmental conditions, soil conditions, weather, or Customer maintenance practices. Sod, seed, and plants are perishable and not guaranteed.
• Ongoing maintenance is the Customer's responsibility unless otherwise agreed in writing.

9. Snow Removal Services

• Snow services are performed on a best-effort basis and service times are not guaranteed.
• Seasonal snow contracts generally cover snowfall accumulations of approximately 3 inches or more, up to a specified number of visits. Services requested below the trigger depth, or exceeding seasonal limits, may incur additional charges.
• Salt, de-icing, ice control, loader work, and emergency services are not included unless specified.
• We are not responsible for refreezing, icy conditions, municipal plow re-blocking, or slip-and-fall incidents occurring after service completion.
• The Customer is responsible for keeping service areas free of vehicles and obstructions.

10. Payments & Billing

• A 50% down payment is required upfront, with the remaining balance due immediately upon completion, unless otherwise agreed in writing.
• Down payments and deposits secure materials and scheduling and are non-refundable, except where cancellation is caused by us.
• Payment structures may vary only if agreed upon in writing.
• Accepted payment methods include Cash, Venmo, Check, Zelle, Credit/Debit Cards, ACH, Digital Invoicing, Amazon Pay, CashApp, or other methods specified in writing. Credit and debit card payments may be subject to processing fees.
• A late fee applies if the remaining balance is not paid within 3 days of completion, unless otherwise agreed in writing. Late payments may also result in service suspension and collection costs.
• A flat $100 fee applies for any returned or bounced checks. Other returned or declined electronic payments are subject to a $35 processing fee.

11. Cancellations & Changes

• Customers must notify us at least 24 hours before canceling or rescheduling. Same-day cancellations may result in a service fee.
• Cancellations after the legally required rescission period may result in forfeiture of deposits and applicable processing fees.
• Any changes or additions to the scope of work must be approved in writing through our authorized representative. Discussions with on-site personnel do not constitute authorization.

12. Property Damage & Claims

• We are not responsible for minor or incidental damage resulting from normal operations.
• Pre-existing damage must be disclosed prior to service.
• Any claims for damage must be reported within 48 hours of service completion or discovery.

13. Liability & Indemnification

We are not liable for:

• Pre-existing lawn or property damage
• Damage caused by hidden debris or underground hazards
• Customer-provided equipment failure
• Weather-related property impact

Liability is limited to the cost of the service provided. The Customer agrees to indemnify and hold harmless 716 Lawn Care LLC, its employees, and subcontractors from any claims, damages, or losses arising from services performed, except where caused by our proven gross negligence.

14. Photography & Marketing

The Customer authorizes us to take photographs or videos of the property before, during, and after service for documentation and promotional purposes. All media remains the sole intellectual property of 716 Lawn Care LLC.

15. Website Usage Terms

By using our website, you agree not to:

• Copy or redistribute content without written permission
• Attempt to breach site security or access restricted areas
• Use the website for illegal or unauthorized purposes

16. SMS Terms of Service

By providing your phone number and opting in through our website forms, quote requests, or other communication channels, you consent to receive SMS text messages from 716 Lawn Care. These messages may include appointment reminders, scheduling updates, service notifications, and occasional promotional offers related to our services.

• Message frequency may vary depending on services and interactions.
• Message and data rates may apply based on your mobile carrier plan.
• You can opt out at any time by replying STOP to any message.
• For assistance, reply HELP or contact us directly at sales@716lawncare.com.
• Carriers are not liable for delayed or undelivered messages.
• You must be 18 years or older, or have parental consent, to opt in to SMS messaging.
• Privacy Policy: For privacy-related inquiries, please refer to our Privacy Policy at https://716lawncare.com/privacy-policy/.
• We comply with all applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA) and CTIA guidelines, regarding the use of SMS communications.

17. Legal & Governing Law

• In any legal dispute arising from services performed, the prevailing party shall be entitled to recover reasonable attorney's fees and costs.
• These Terms shall be governed by the laws of the State of New York.

18. Termination of Service

We reserve the right to refuse or discontinue service due to:

• Unsafe environments
• Nonpayment
• Policy violations
• Abusive or inappropriate behavior

19. Entire Agreement

These Terms, together with any approved estimate or invoice, constitute the entire agreement between the parties for the services described. No verbal agreements or prior communications shall be binding. Any amendments must be made in writing and signed by both parties.

20. Changes to These Terms

These Terms & Conditions may be updated at any time. Changes become effective once posted on this page.

21. Contact Information

sales@716lawncare.com
716-466-9969

Acknowledgment: By accepting an estimate, requesting service, or continuing to use our website or services, the Customer acknowledges that they have read, understood, and agreed to these Terms & Conditions.